HELP GREG!

Question

I've tried emailing, and I have not gotten a response back yet.I've tried deleting the app and re downloading it.Nothing seems to be working.I hit the subscribe button, and it doesn't do anything. I mean, i'm already subscribed, so I don't know why I was kicked off of that feature in the first place.And I don't know how to fix it on my end.I need greg tech support. Honestly, I don't know why this app continues. Doing this to me every few months. Does anybody else struggle with this app Like this?
#gregteam #greggang #greggerssupportinggreggers #gregfeedback #appsupport #happyplants #greggers #plantsmakepeoplehappy

#gregteam #greggang #greggerssupportinggreggers #gregfeedback #appsupport #happyplants #greggers #plantsmakepeoplehappy

@CutePolypremum · Answer

@shopofhorrors
Did you email support@gregapp?
Erika will get right back to you...

@MentorEvergreen · Answer

I actually just noticed it did this to me too!! If you receive an answer, please keep us updated! I can’t figure out what’s going on, and I can’t update my plants after watering or even see who needs to be watered

@Gorgeousplants · Answer

My app is like this today for the first time also

@BalancedTaro73 · Answer

I’m having the same problem.

@ZingyGreen · Answer

Mine’s out too I wouldn’t be surprised if it’s the Amazon outage AWS I heard about it earlier today

@LeadChincactus · Answer

Same here

@UnusualPuka56 · Answer

Same here

@princesspitstop · Answer

@shopofhorrors status.greg.app will give you outage information. It doesn't do anything but confirms what we already know. 🤷‍♀️

@DearLionsear56 · Answer

Same here

@DreamMachine · Answer

I just noticed this for myself as well! @shopofhorrors

Thank you @princesspitstop for the incident page! Luckily I already got my watering done today!

@Lynnja · Answer

Mine  is doing the same thing

@NiceGrugrupalm · Answer

Same here.

@FunDeathcap83 · Answer

Just happened to me too, and I used it to water this morning. I'm betting it's the AWS outage. Wait til that's resolved first.

@ahendersonn · Answer

It did this to me today too. But I’d actually canceled the subscription except it doesn’t end until December 24 🙄🙄🙄

@princesspitstop · Answer

@DreamMachine You're welcome 😁 I unfortunately have not lol here I go randomly sticking my finger in the soil. 😆👇

@jennamamrus · Answer

Having issues as well!

@CivicLionstail · Answer

Yeah. It’s broken. If it doesn’t work soon Greg is out.

@SouthKauai · Answer

I’m having this problem too!  I need to water today please help!

@BestAnisehyssop · Answer

Mine is doing this also

@DreamMachine · Answer

@princesspitstop hey at least it’s not warm apple pie 😂

@BabeVila · Answer

It’s happening to me, too! How frustrating. Hopefully they’ll be able to fix it soon 😅

@SillyPlantGirl · Answer

Mine did this too- first time in 1 1/2 years being on the app

@princesspitstop · Answer

@DreamMachine Oh good Lord 😂😂😂

@Evanicole · Answer

Same here

@GoblinHermit · Answer

I have the same issue. I've emailed already and am waiting for a response.

@DreamMachine · Answer

@princesspitstop 👏 😂 I can’t help it! My brain just goes there 😂 send help!

@princesspitstop · Answer

@DreamMachine 🆘

@SustainedKoa · Answer

same

@BusyPepino49 · Answer

Having the same issue!

@SillyPlantGirl · Answer

I just clicked on it, and it allows you to turn on water/fertilizer etc- but it’s asking you to pay. Seriously? I just paid my 2nd yearly membership. I won’t pay anymore.

@EarlyGreyknight · Answer

I’m experiencing the same problem. And I’m a paid user. Hopefully, a glitch that is fixed soon!!

@ColorWithStacia · Answer

Is it terrible to say I’m glad it’s not just me?

@AmiableGreenice · Answer

Same here, I assume like someone else has said it could have to do with the Amazon outage. Anything to do with them is not working at all for me today. Sus, don’t like this at all 👀

@GoblinHermit · Answer

I do have a water meter, so I'm not totally in the dark.

@EclecticTauhinu · Answer

I am now

@Gale17 · Answer

I got the same thing. Tried everything too. 😕

@ExpectantDamsii · Answer

I'm having the same issue. I was already subscribed

@ExpectantDamsii · Answer

If this application is working with AWS that may be why we're all having issues. Amazon web services is down today

@InMySeñoraEra · Answer

I got this too 😔

@srdesigns · Answer

Same here. It is probably related to the AWS outage

@ElatedGalega · Answer

Had issues with Amazon all morning, then try to log into my work platform and they’re having major outages today, now this….🤦🏼‍♀️😅

@ElatedGalega · Answer

@shopofhorrors SAME!!!!

@LargeFieldpansy · Answer

Same here...this is the 3rd time!

@HumbleJicaro16 · Answer

I have the same problem.

@SarahSugarShack · Answer

@FunDeathcap83 I’m almost positive this is the issue

@cpessoa · Answer

Me too. :(

@AssistiveGuasca · Answer

Me too. I tried everything. I emailed support. Nothing. Have not heard back back app is not working

@JoyousNapaea · Answer

Same here too.  Looks like a vast amount of subscribers are having this issue

@LadySugarvine · Answer

Same here!

@RiomeQueen · Answer

Same here. Not working. Must be part of the AWS network issue

@ILoveMyPlants · Answer

@shopofhorrors  No worries it’s just encouraging people not subscribing to do so . It’s a bit annoying and will hopefully go away.  It isn’t interfering with your schedule like it seems.

@AssistiveGuasca · Answer

Same thing happening here

@AssistiveGuasca · Answer

@SillyPlantGirl  same here

@DoughtyTutsan52 · Answer

I’m having the same issue!!! I was like what?!! Hope they fix it

@Jacqui952024 · Answer

Same trouble here too

@BossPinkbubble · Answer

My MIL and I are both having the same issue. It’s says my subscription expires in 2026. I’m assuming it’s the Amazon servers issue.

@VocalAtlascedar · Answer

Same for me

@YouthfulIvy · Answer

Seeing this issue as well, fix it I’m already subscribed

@SolidSunburst50 · Answer

This is happening to me too

@CozyBiglaurel · Answer

Same thing is happening to me as well at this point I don’t know what to do

@PrettyEspostoa · Answer

Me too

@PrettyEspostoa · Answer

@ILoveMyPlants it is interfering with my schedule.  Still shows 5 need watering.  But won’t let me update

@SplendidPomelo · Answer

Me too

@TinaRedchic · Answer

Same here

@AwesomePlants · Answer

@alex Hello all, I'm sure this probably due to the AWS outage affecting a lot of other apps.

@NobleCatthyme · Answer

The same thing is happening to me

@HeirFlaxsilk26 · Answer

Same thing here

@KWray59 · Answer

Same here!!  It’s a mess!!

@ephemeral · Answer

Weirdly, I’m glad it isn’t just me lol! Might be an issue due to the AWS problem from earlier…I’m sure the Greg team are trying to get it sorted ASAP but think I will email them if it’s still out tomorrow. :-)

@CapableSalad49 · Answer

same!!!

@Cheryl70 · Answer

Mine has been doing it for a few days.

@ILoveMyPlants · Answer

@PrettyEspostoa  Then you should contact support ! I’m not even going to look again today . #gregteam

@Thrivingish · Answer

There is a glitch in the matrix

@JediaMaster · Answer

I'm having the same issue. Just emailed them

@SweetAzurebluet · Answer

It’s just happened to me too! I tried closing some of my browsers, but it still isn’t working!!￼

@Sarabelle29 · Answer

Same

@LaurenBMiller · Answer

Same

@RulerPothos63 · Answer

I’m having the same issue and no response to my email either

@ILoveMyPlants · Answer

Contact support before they’re gone for the day.

@MariaCris · Answer

I have the same problem!

@mintimidation · Answer

Greggggg, get fixed already pleaseeeee

@DapperEmu · Answer

My app is broken too. I resubscribed in early September and it's telling me I'm not subscribed.

@ZenDisposition · Answer

I think we all may be like that… And now I can’t remember which plant I need to water but I definitely know I have some due today ￼🤣 Here’s to a quick fix! 🤞🏼

@beccaro12 · Answer

My app is doing the same thing…trying to figure it out too!

@Paolita89 · Answer

Same here, anybody knows what it's going on?

@AgileLaceyoak · Answer

I’m having the same problem!

@ContentTexasash · Answer

Same!

@RoseyPosey · Answer

I’m glad it’s not just me!

@PiousRiberry99 · Answer

Same here

@TishPlanty75 · Answer

Same here. With over 200 plants, this is how I’ve kept up with watering and I currently have no idea what needs watered lol

@MeritableMiro · Answer

Having same issues here

@MsNegrita · Answer

Going through the same issue

@TinyTerror · Answer

This must be an app-wide problem. I’m struggling trying to fix this now — I pressed the restore subscription button, logged out and back in, deleted and redownloaded the app, restarted my phone, anything you can think of an there’s no fix. Seeing this thread makes me feel better knowing it’s probably a bug in the app.

@NurseWhitestar · Answer

Yes I’m having problems too. My reminders are not working. I’m going to cancel my subscription.

@ChiefAK · Answer

Same here

@ModestApplemoss · Answer

I thoughg I was losing my mind I’m having the same issue hopefully it’s fixed soon

@NurseWhitestar · Answer

@AwesomePlants I bet that has something to do with it.

@TishPlanty75 · Answer

I wonder if this has anything to do with the Amazon web outage?

@WinMango · Answer

Same!!

@YeahOakmazegill · Answer

Having same problem!

@Oneloveplantary · Answer

It did this to me today too.

@NurseWhitestar · Answer

I fid  turn smart care on

@Araceae · Answer

If it's the same, i got kicked off the app completely lol. App logged me out and i couldn't log back in for hours yest. Not a subscriber too

@JenobiBLU · Answer

#SAME

@LegitimateMum14 · Answer

I read that this is actually an Amazon server issue (AWS) not Greg specifically. We are all waiting for am update.

@CutePolypremum · Answer

If this is the least of our problems I say...just be grateful!!!!

@CutePolypremum · Answer

Note to everyone...
Don't worry,  you'll survive.
The internet is not our life's blood.
We have:
A finger to put into a plant's soil to see if it needs watering and paper, pen to record that 
Water
Food
Shelter

We are not experiencing...
War
Starvation

This is not the end of the world yet, people.

@CutePolypremum · Answer

@shopofhorrors
Yes...it's tough because you have a lot of plants.
For myself, I can sometimes tell by looking at or picking up a plant to see if it needs watering. 
I rely on Greg for water reminders but don't use it 100 percent.
If Greg says a plant needs watering, I double check with a water meter.
Even though my plants may need watering, I've discovered that they can go 2 to 3 days more without water...and they don't stress.
We get a lot more out of Greg than the few cents we pay daily for it.

@CutePolypremum · Answer

@shopofhorrors
FYI...
Greg is up and running 🏃‍♂️

@Aikalovesphilos · Answer

Hey there folks,

We apologize for any issues you’ve experienced over the past week.

If anyone’s still having trouble with the app or subscription features, here are a few quick steps that have helped other users get things working again:

1. If you're currently facing any issues, please try closing the app.
Force close the Greg app
On iPhone: Swipe up from the bottom and swipe Greg off the screen.
On Android: Go to Settings > Apps > Greg > Force Stop.

2.Restart your device completely
3. Download it again from the App Store or Google Play Store.

Uninstall the app and download it again from the App Store or Google Play Store. 

If you’re still having trouble after that, feel free to reach out to us at concierge@greg.app with a quick description (or screenshot), and we’ll take a closer look.

HELP GREG!

Got plant questions?