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@RJG are you gonna make a #TechTeamTuesday post? My app had been really glitchy. #plantyplants #GregFeedback
Best Answer
So the refreshing and numbers changing is just because there are a few severs you can pull from and they all refresh at different times on regular intervals. So when the numbers change slightly you've just hopped to a different server that is slightly behind the previous server you were viewing on the refresh cycle.
What do you mean the pics are bugging?
Can you recreate these bugs? We need the actual instance of the bug when you notice it to be able to figure out what's going wrong or it has to be replicable.
Does one of the three users that you can see have a ton of moments in it?
What do you mean the pics are bugging?
Can you recreate these bugs? We need the actual instance of the bug when you notice it to be able to figure out what's going wrong or it has to be replicable.
Does one of the three users that you can see have a ton of moments in it?
@RJG apple (IOS). My app had just been wacky. Iβll go to new post and everything is bugging out and the pics are glitching when I refresh. My app crashed when I tried to post something. When I go to new post, the newest post will be a few post down and not at the top. If I refresh the number of comments will go down. And my moments disappeared at one point!
@RJG right now there are only 3 moments showing up on my feed
@RJG and sometimes Iβll get tagged and something and I wonβt get a notification about it. Like the little red dot that shows up next to the bell
@RJG yes! I have seen a moment with a bunch of moments in it. Ok thatβs makes sense with the servers. Iβm gonna take a screen record of the bug and take screenshots from it. I also have a pic of the moments disappearing if you want that too
@RJG with the pics glitching in and out it it happens if you refresh it more than once. Iβm really sorry I couldnβt get a screenshot of it because it didnβt show in any of the pics. Can you try doing it with your own new post feed? It might be happening to everybody
@RJG WAIT! I CAN EMAIL YOU A VIDEO! Would that work?
Yah. Send any issues videos you're able to capture when you see them to Support@Greg.help
The more information you can give about what's happening in the video the better. Bonus points if your can make the issue/bug happen over and over again. Because that means the team and I should be able to replicate it too. Which just makes it easier to isolate and fix.
The more information you can give about what's happening in the video the better. Bonus points if your can make the issue/bug happen over and over again. Because that means the team and I should be able to replicate it too. Which just makes it easier to isolate and fix.
@RJG like sends multiple videos of it happening?
@PlantyPlanter no. Do one video where you show the bug, close the app fully, reopen the app, then make the bug happen again.
@RJG thatβs what I mean. Got it, do you mean like one video?
@RJG sending!
@RJG thatβs fine! I just wanna help my favorite community!
@RJG real quick, is there something going on with the servers or something? Iβve tried to add a pecked multiple times and it just keeps loading
@PlantyPlanter add a what
@RJG omg AUTOCORRECT! A species
@RJG do I get XP when I add a species? Ik it says your the only one who owns this plants so if you could make it so it does that that would be great! The plants is Rainbow bush, scientific name: Portulacaria afra 'Variegata' It has high dry tolerance
Y'all I'll look into this after lunch!
Kiersten and I looked at your video. The new post bucket of posts is always just a little wonky in order. Nothing to worry about unless it becomes really weird like a couple months ago I would lose like 3 days of posts. It would show me all the posts from 1-3 hours then after 3 hours it jumped to 3 days back. If you see something like that definitely flag it and let me know.
We're working on these minor bugs too! Thanks for your help this morning.
Kiersten and I looked at your video. The new post bucket of posts is always just a little wonky in order. Nothing to worry about unless it becomes really weird like a couple months ago I would lose like 3 days of posts. It would show me all the posts from 1-3 hours then after 3 hours it jumped to 3 days back. If you see something like that definitely flag it and let me know.
We're working on these minor bugs too! Thanks for your help this morning.
@RJG no problem! Just let me know when you add the species so I can update my oasis. Thanks for being so awesome!
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