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Posted 3Y ago by @PlantyPlanter

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@RJG are you gonna make a #TechTeamTuesday post? My app had been really glitchy. #plantyplants #GregFeedback
Best Answer
So the refreshing and numbers changing is just because there are a few severs you can pull from and they all refresh at different times on regular intervals. So when the numbers change slightly you've just hopped to a different server that is slightly behind the previous server you were viewing on the refresh cycle.

What do you mean the pics are bugging?

Can you recreate these bugs? We need the actual instance of the bug when you notice it to be able to figure out what's going wrong or it has to be replicable.

Does one of the three users that you can see have a ton of moments in it?
I plan on it later today what issues are you having? And remind me are you on android?
@RJG apple (IOS). My app had just been wacky. I’ll go to new post and everything is bugging out and the pics are glitching when I refresh. My app crashed when I tried to post something. When I go to new post, the newest post will be a few post down and not at the top. If I refresh the number of comments will go down. And my moments disappeared at one point!
@RJG right now there are only 3 moments showing up on my feed
@RJG and sometimes I’ll get tagged and something and I won’t get a notification about it. Like the little red dot that shows up next to the bell
@RJG yes! I have seen a moment with a bunch of moments in it. Ok that’s makes sense with the servers. I’m gonna take a screen record of the bug and take screenshots from it. I also have a pic of the moments disappearing if you want that too
@RJG with the pics glitching in and out it it happens if you refresh it more than once. I’m really sorry I couldn’t get a screenshot of it because it didn’t show in any of the pics. Can you try doing it with your own new post feed? It might be happening to everybody
@RJG WAIT! I CAN EMAIL YOU A VIDEO! Would that work?
Yah. Send any issues videos you're able to capture when you see them to Support@Greg.help

The more information you can give about what's happening in the video the better. Bonus points if your can make the issue/bug happen over and over again. Because that means the team and I should be able to replicate it too. Which just makes it easier to isolate and fix.
@RJG like sends multiple videos of it happening?
@PlantyPlanter no. Do one video where you show the bug, close the app fully, reopen the app, then make the bug happen again.
@RJG that’s what I mean. Got it, do you mean like one video?
@RJG sending!
Cool thanks! We're a little behind from vacay week still so it may be a few days until you hear from us but we'll get to you!
@RJG that’s fine! I just wanna help my favorite community!
This is absolutely the best way. Thank you Noah!
@RJG real quick, is there something going on with the servers or something? I’ve tried to add a pecked multiple times and it just keeps loading
@PlantyPlanter add a what
@RJG omg AUTOCORRECT! A species
Yah we have a known bug with plantopedia right now. What species do you need added and I can do it.
@RJG do I get XP when I add a species? Ik it says your the only one who owns this plants so if you could make it so it does that that would be great! The plants is Rainbow bush, scientific name: Portulacaria afra 'Variegata' It has high dry tolerance
@RJG here’s a photo
Y'all I'll look into this after lunch!

Kiersten and I looked at your video. The new post bucket of posts is always just a little wonky in order. Nothing to worry about unless it becomes really weird like a couple months ago I would lose like 3 days of posts. It would show me all the posts from 1-3 hours then after 3 hours it jumped to 3 days back. If you see something like that definitely flag it and let me know.

We're working on these minor bugs too! Thanks for your help this morning.
@RJG no problem! Just let me know when you add the species so I can update my oasis. Thanks for being so awesome!